# Ad summary
This ad for Octopus Energy uses a customer testimonial to highlight the brand's positive customer service. The ad features a phone conversation with a customer who expresses her gratitude and love for the company. The ad emphasizes that Octopus Energy is a popular choice in Europe and promotes its affordability and eco-friendliness.
# Brand positioning
Octopus Energy is presented as an energy provider that prioritizes customer satisfaction and positive experiences. The brand aims to occupy a space in the consumer's mind as an energy provider that is not only reliable but also genuinely cares about its customers. The brand aligns with values of customer appreciation, positivity, and environmental consciousness. Octopus Energy pushes against the norm of impersonal or frustrating customer service experiences often associated with energy providers. The brand positioning is both functional, highlighting affordability and eco-friendliness, and emotional, emphasizing the positive feelings and appreciation customers have for the company.
# Product
Octopus Energy is an electricity provider for residential customers. The ad highlights the company's customer service, with a customer expressing gratitude and love for the company. The ad states that in Europe, over 7 million households have chosen Octopus Energy for their electricity. The ad promotes Octopus Energy as a choice that is "moins cher et plus vert!" (cheaper and greener). The ad addresses the purchase barrier of potentially negative customer service experiences by showcasing a positive interaction.
# Visual style
The ad has a simple, clean aesthetic with a focus on text overlays and a static background. The production quality is polished, resembling a typical social media ad. The visual motif is the use of a consistent color scheme (dark blue and light blue) and the waveform graphic at the bottom. The pacing is slow and steady, with text appearing and disappearing at a moderate rate.
# Hooks
Spoken: 00:01–00:03: [Calmly] Un fournisseur d'énergie qui vous donne le sourire, c'est possible ?
Text overlay: 00:00–00:03: On dévoile nos conversations téléphoniques ! (in light blue rounded rectangle) / 00:00–00:03: 🤩 / 00:01–00:03: Un fournisseur d'énergie qui vous donne le sourire, / 00:03–00:03: c'est possible ?
Visual: 00:00–00:03: The ad features a static shot with a dark blue background. A light blue rounded rectangle at the top contains the text "On dévoile nos conversations téléphoniques !" (We reveal our phone conversations!). To the right of the text is a smiling face emoji with hearts around it. Below the rectangle, white text displays various messages about Octopus Energy and a customer testimonial. At the bottom of the screen, a light purple waveform graphic moves subtly.
# Funnel stage
Consideration
# Pain points
The ad addresses the potential frustration and dissatisfaction customers may experience with energy providers, particularly regarding customer service.
# Value propositions
- Positive customer experience: "Un fournisseur d'énergie qui vous donne le sourire, c'est possible?" (An energy provider that makes you smile, is that possible?)
- Affordable and environmentally friendly electricity: "Rejoignez-nous, c'est moins cher et plus vert!" (Join us, it's cheaper and greener!)
# Benefits
- Positive customer experience
- Affordable electricity
- Environmentally friendly electricity
# Features
- Customer service
- Electricity provider
- Cheaper
- Greener
# Call to action
Rejoignez-nous (Join us)
# Social proof
- "Oh là là qu'est-ce que je vous remercie, je vous remercie du fond du cœur d'être avec moi. Je vous aime, et puis continuez dans cette optique là. Vive Octopus!" – Customer
# Point of view
- Customer 25% – The customer's POV is communicated through a testimonial expressing gratitude and love for the company.
- Brand 75% – The brand's POV is communicated through text overlays and voiceover narration, presenting the company's value proposition and popularity.
# Storyline
- 00:00–00:03 The ad opens with a text overlay stating, "On dévoile nos conversations téléphoniques!" (We reveal our phone conversations!) and "Un fournisseur d'énergie qui vous donne le sourire, c'est possible?" (An energy provider that makes you smile, is that possible?). This sets the stage for the ad's focus on positive customer interactions.
- 00:04–00:06 The ad continues with the text overlay, "Voici une véritable conversation au service client d'Octopus Energy." (Here is a real conversation with Octopus Energy customer service.) This introduces the core content of the ad: a customer service interaction.
- 00:07–00:15 The ad presents a customer testimonial, "Oh là là qu'est-ce que je vous remercie, je vous remercie du fond du cœur d'être avec moi. Je vous aime, et puis continuez dans cette optique là. Vive Octopus!" (Oh là là how much I thank you, I thank you from the bottom of my heart for being with me. I love you, and then continue in this way. Long live Octopus!). This highlights the customer's positive experience and appreciation for the company.
- 00:16–00:23 The ad concludes with the statement, "En Europe, plus de 7 millions de foyers ont déjà fait le choix d'Octopus Energy pour leur électricité. Rejoignez-nous, c'est moins cher et plus vert!" (In Europe, more than 7 million households have already chosen Octopus Energy for their electricity. Join us, it's cheaper and greener!). This reinforces the brand's popularity and value proposition.